PRIVACY POLICY

1. YOUR INFORMATION

When you purchase something from pronouncesolar.in, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

2. CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at websales@pronouncesolar.com

3. DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

4. THIRD PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

5. LINK

When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google analytics: Our website uses Google Analytics to help us learn about who visits our site and what pages are being looked at

6. SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and do not store any credit card information on the server. Although no method of transmission over the Internet or electronic storage is 100% secure, we take all required measures to keep your data safe.

7. COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

Cookies helps us to recognise you across multiple devices, websites, services, and/or browsing sessions.

These help mainly in following ways:

  • Helps you remember your credentials like name, contact details, sign in etc, so that you don’t have to enter those credentials every time you come back to log in or browse the service.
  • Cookies help in understanding the customer behavior on our website like the average time spent, frequently visited pages. This information helps us better our services and work for better user experiences.
  • Cookies also helps marketers in providing the relevant content for the customers.

You can change the settings of Cookies in your web browser to accept / reject / notify cookies, as the case may be. However, some Services may be require Cookies to work, and disabling it may affect their functioning.

8. AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

9. CHANGES IN PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

10. QUESTIONS & CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at websales@pronouncesolar.com or mail us at

Corporate Office –

Pronounce Services – Plot no 30, First floor, Masoodpur Dairy, VasantKunj, Delhi -110070,

 

Registered office – Pronounce services – 002, S-9, Pocket D-6, Vasantkunj Delhi.

11. Return & Exchange Policy

Pronounce Solar Shop Online ensures the delivery of products within 7-10 days after you have placed the order. We make sure that our products that reach you are functional and have no defects. All the products sold through Pronounce Solar Shop Online are usually delivered in person by our aligned partners located near you. Hence, there is very little risk of product damage or any operational issue. However if there is any defect or damage in the product please contact us so that we can take the necessary actions for you to enjoy using our products and services without any hassle. You can simply contact our online sales support team at +91 9654714715, or mail at websales@pronouncesolar.com, mentioning your order details. You can also contact our call center team at +91 9654714715 or mail at websales@pronouncesolar.com. We will be happy to resolve your issues.

Transit damage

Small packets are sent through Fedex and Bluedart or any another courier which is available at that time, If any item found damaged during transit in that case , following action will be taken
Minor damage, refund deduction 20% of product value.
Major damage, refund deduction 60% of product value.

Wrong item delivery

We dispatch a lots of packets every day, our people can do mistakes, In case, wrong item has been delivered, following action will be taken, The wrong item will be taken back. Once, item reaches to Pronounce solar address, full amount will be refunded.
Meanwhile, customer can go for fresh purchase to get the same item.

Order Cancellation :

Order Cancellation is allowed only till the time the order is not shipped. Once shipped an order cannot be cancelled.
You can cancel your order anytime, however with the following applicable charges

Within 24 Hours of placing the order – No Penalty

After 24 Hours of placing the order – 60% deduction of Invoice Value

After 48 Hours of placing the order – No Refund

You need to send us the cancellation request by mailing at websales@pronouncesolar.com, mentioning your order details is mandatory.

In case of prepaid orders with online payment (credit card / debit card / Wallet / bank transfers) the refund will be done in the same payment mode as originally used while placing the order.

In most of the cases the refund takes 5-7 working days to reflect in your account, after we process your refund request.

In case the payment mode is Cheque or bank transfer (NEFT / IMPS / RTGS), you will have to send us an image of cancelled Cheque of the account in which you would wish to receive your refund amount.

In case the cancelled Cheque is not available, please send us the following details via e-mail on websales@pronouncesolar.com

Account Holder’s Name

Account Number

Bank Name

IFSC Code

Pronounce Solar reserves the right to cancel the order under below mentioned circumstances:

Error / Mistake in product information on our website (error in price, specification, quantity etc.)

Wrong or incomplete details provided while placing the order (incomplete address, wrong or no PIN code, phone number, etc.).

Product not available.

Delivery address is out of service area.

Product Return:

If for any reason, you want to return the product, you are not free to return it at the time of delivery. However, in such return cases the cancellation rules will be applicable. The return request would need to be sent through the e-mail from your registered e-mail ID, at websales@pronouncesolar.com, or by contacting us on our Sales Support Phone No +91 9650714715, mentioning order details being mandatory.

Your amount will be refunded back to you within 7-10 working days depending on the mode of payment and banks involved.

However we will have to ensure that the product has not been used by you in any way before you asked for the return. After the product delivery no return request will be entertained.

Please ensure that you check the product thoroughly at the time of delivery. You are expected not to accept the products with any physical damage, defect. You have the option of either to refuse or to accept delivery after putting the suitable remarks on the
POD (proof of delivery) document. In case there is no such remark about any kind of damage or defect or missing item, Pronounce Solar would be at the liberty to not to replace or refund the order.

Product Replacement:

Due to nature of our products, we discourage the returns post satisfactory product delivery. However if there is any issue in the product we will be happy to assist you with the right solution like replacement or the service as the case may be.

We will replace your products till 2 days from the day of delivery at your place. The replacement would be considered in the following circumstances:

Product delivered was different from what you ordered (different model, size, make, specifications, etc.). All the parts of the product should be intact and in functional state.

The product delivered was damaged or defective or used.

In all above cases of product replacement, you will be provided with a fresh product. Refunds will be provided only if we are not able to provide you a replacement product.

Replacement or refund will not be issued under following conditions:

The request is made beyond the above specified time frame.

Missing original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery.

You have used the products or product is damaged in some way after the delivery.

Product is not in the same condition as you received it.

Any accessary or consumable item which has been used or installed.

Serial Numbers of the Products are tampered with or missing.

Beyond this time frame the Products would be repaired as per company policies of the Service and Warranty Policy

Return Process

Initiate return: Write a mail at websales@pronouncesolar.com or by contacting us on our Sales Support Phone No +91 9650714715, mentioning following details:

Order No

Product you want to return

Clear images of the product and packaging highlighting the issue

Invoice Copy

Copy of cancelled Cheque (if payment was done / Cheque / bank transfer). If cancelled Cheque is not available share account holder’s name, account number, bank name and IFSC Code of the branch

Reverse Pickup / Self – ship: Once your return request is accepted, you will be requested to repack the product with original packing and invoice. In case reverse pickup facility is not available at your location, please ship the package to our pre-informed location by courier service. The courier charges would be reimbursed.

Product Inspection: Once the return parcel reaches our location, we will do a thorough inspection and will initiate replacement/refund only after we are satisfied with the genuineness of the return request and condition of the product. In case we find that above guidelines are not met, we will return the product back to you without replacement / refund.

Replacement / Refund: The replacement product will be shipped to you within 7-10 working days.